Support&Service

1.If any quality problems occur within guarantee period, we shall provide free maintenance service.

2.We shall take the single freight cost within the 2-year guarantee period. Once the warranty period expires, we shall not take any responsibility for freight cost incurred. 

3.Once the 2-year warranty period expires, we shall provide a favorable price for maintenance service.

4.Provided that any of the following circumstances happen, we shall not take any responsibility for the equipment troubles:

4.1 Unauthorized disassembling or repairing；

4.2 Malfunction by misuse；

4.3 Out of the warranty period；

4.4 Void or broken series number seal tape;

5.  Warranty will not be provided under the following circumstances:

5.1 Damage due to the users’ misuse;

5.2 Damage due to damage caused by fire, flood, earthquake and other natural disasters;

5.3 Malfunction caused by misuse, including unauthorized disassembly, improper testing, etc;

5.4 Shell damage or components damage in use.

6. Cost for after-sales technical support.
We will send engineers to help with installation and maintenance guidance, but the client should bear all the expenses incurred for the after-sales technical service, including visa fee, boarding fee, meals, transportation fee and so forth. The client should also take full charge of the engineers’ visa arrangement.